Frequently Asked Questions (FAQs) – Riwayat Markaz

Welcome to the Riwayat Markaz FAQ section! Here you will find answers to the most common questions about our products, ordering process, payments, shipping, returns, and more. If you don't find what you're looking for, please don't hesitate to contact us – we're here to help!

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📦 Ordering & Products

Q1: What products does Riwayat Markaz offer?

We offer a range of 100% organic, Sunnah-inspired products including:

• Talbina (Classic, Chocolate, and Kids variants)

• Pure Ashwagandha Powder & Capsules

• Natural Herbal Supplements

• Sunnah Foods (Dates, Abe Zam Zam, etc.)

• Health & Wellness Products inspired by prophetic traditions

All our products are made with premium-quality, natural ingredients—zero preservatives, zero artificial additives.

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Q2: Are your products 100% natural and organic?

Yes! At Riwayat Markaz, we are committed to using only pure, natural, and organic ingredients. Our products are free from:

• Chemicals and preservatives

• Artificial colors and flavors

• Synthetic additives and fillers

We believe in honest wellness, not artificial shortcuts.

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Q3: Is your Talbina suitable for children?

Absolutely! Our Kids Talbina is specially formulated for children above 2.5 years. It supports:

• Healthy weight gain

• Brain development

• Stronger immunity

• Better digestion

For younger toddlers, we recommend consulting your pediatrician before use.

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Q4: Is Ashwagandha safe for daily use?

Yes, when taken at the recommended dosage, Ashwagandha is safe for most healthy adults. We recommend taking 1 capsule daily (or ½ to 1 teaspoon of powder). However:

• Pregnant or nursing women should consult their doctor.

• Individuals with autoimmune conditions or thyroid issues should seek medical advice before use.

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Q5: Can I take Talbina if I have diabetes?

Talbina contains natural dates for sweetness. While it has a low glycemic index compared to refined sugar, we recommend consulting your healthcare provider if you have diabetes or any other medical condition before regular consumption.

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💳 Payments

Q6: What payment methods do you accept?

We offer flexible payment options:

• Cash on Delivery (COD) – Pay when your order arrives.

• Bank Transfer / Advance Payment – Pay in advance via bank transfer (enjoy discounted shipping on eligible orders).

Bank transfer details are provided at checkout.

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Q7: Is Cash on Delivery (COD) available everywhere in Pakistan?

Yes, COD is available across Pakistan. However, for certain remote areas or high-value orders, we may require partial advance payment for security purposes. Our team will inform you before dispatch.

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Q8: Is it safe to pay in advance via bank transfer?

Yes, absolutely. We provide verified bank account details at checkout. All advance payments are securely processed and verified before order dispatch. Thousands of customers trust us with their advance payments every day.

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Q9: Do you charge any hidden fees?

No. We believe in complete transparency. The price you see at checkout is the price you pay. Shipping charges (if applicable) are clearly displayed before you confirm your order.

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Q10: Can I change my payment method after placing an order?

If your order has not yet been processed or dispatched, we may be able to change your payment method. Please contact our support team as soon as possible with your Order ID.

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🚚 Shipping & Delivery

Q11: How much does shipping cost?

Shipping charges are shown at checkout before you place your order.

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Q12: How long does delivery take?

Orders are usually delivered within 3–6 working days after order confirmation or payment verification. Delivery may be delayed due to:

• Courier operational issues

• Weather conditions

• Public holidays

• Remote locations

We will keep you informed if any significant delay is expected.

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Q13: Do you deliver to all cities in Pakistan?

Yes, we deliver across Pakistan, including major cities and remote areas. However, delivery times may vary based on location and courier availability.

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Q14: Can I track my order?

Yes! Once your order is dispatched, we will share a tracking number and courier details via email or WhatsApp. You can track your shipment directly through the courier's website.

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Q15: What happens if I am not available at the time of delivery?

The courier will attempt delivery multiple times. If unsuccessful, the package may be returned to us. Re-delivery may incur additional charges. Please ensure your contact number is active and correct.

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Q16: Can I change my delivery address after placing an order?

You can request an address change before dispatch. Once the order is dispatched, we cannot guarantee a change in delivery address.

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🔄 Returns, Refunds & Replacements

Q17: What is your return and refund policy?

We offer a Lifetime Return, Refund & Exchange Guarantee on all our products. If you are unsatisfied for any genuine reason, you may request a return at any time. Conditions apply – please read our full Refund & Replacement Policy for details.

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Q18: What should I do if I receive a damaged or incorrect product?

If your order arrives damaged, broken, spilled, incorrect, or with an item missing, please contact us within 24 hours of delivery with:

• Clear photos or videos showing the issue

• The outer packaging and shipping label

• Your Order ID

We will verify and offer an eligible replacement or refund.

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Q19: Are there any products that cannot be returned?

Yes, for hygiene, safety, and religious reasons, the following items are non-returnable:

• Abe Zam Zam

• Dates (Ajwa, Mabroom, etc.)

• Opened food items or supplements

• Used skincare or herbal treatments

• Expired or visibly spoiled products

• Custom bundles or discounted kits

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Q20: How long does it take to process a refund?

Once your return is received and approved, refunds are processed within 7–14 business days. Refunds are issued via the original payment method or bank transfer.

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Q21: Do I have to pay for return shipping?

Yes, customers are responsible for return shipping charges unless the return is due to an error on our part (e.g., wrong or damaged product). A valid tracking number and proof of delivery is required.

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🧾 Orders & Account

Q22: How do I place an order?

Simply browse our website, add your desired products to the cart, proceed to checkout, provide your delivery details, select your payment method, and confirm your order. You will receive an order confirmation via email or WhatsApp.

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Q23: How do I cancel my order?

To cancel your order, please contact us as soon as possible with your Order ID. Orders can generally be cancelled before dispatch. Once dispatched, cancellation may not be possible.

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Q24: Do I need to create an account to place an order?

No, you can check out as a guest. However, creating an account allows you to:

• Track your orders easily

• Save your delivery address

• Enjoy faster checkout

• Access order history

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Q25: How will I know my order has been confirmed?

You will receive an order confirmation email and/or WhatsApp message with your Order ID and order details. If you don't receive this within 24 hours, please check your spam folder or contact us.

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🌿 Product Benefits & Usage

Q26: What are the benefits of Talbina?

Talbina is a blessed Sunnah food with numerous health benefits:

• Supports natural weight gain in 6–8 weeks

• Boosts immunity

• Improves digestion

• Provides energy & strength

• A natural comfort food for grief, weakness, and recovery

• Safe for all ages

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Q27: What are the benefits of Ashwagandha?

Ashwagandha is a powerful adaptogenic herb that:

• Reduces stress & anxiety

• Improves sleep quality

• Boosts energy & reduces fatigue

• Supports muscle strength & healthy weight

• Strengthens immunity

• Enhances brain function & memory

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Q28: How do I use Talbina?

1. Take 2–3 tablespoons of Talbina.

2. Add to 1 cup of milk or water.

3. Cook on low flame for 3–4 minutes, stirring continuously.

4. Sweeten with honey if desired.

5. Enjoy warm as a breakfast, evening snack, or bedtime drink.

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Q29: How do I take Ashwagandha Capsules?

Take 1 capsule daily with warm milk, water, or after a meal.

• For stress management & energy – take in the morning.

• For sleep support – take in the evening.

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Q30: Can I take Talbina and Ashwagandha together?

Yes, both can be consumed as part of a healthy routine. However, we recommend consulting a healthcare professional for personalized advice, especially if you are on medication.

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🔒 Privacy & Security

Q31: Is my personal information safe with Riwayat Markaz?

Absolutely. We take your privacy seriously and handle your personal data with the highest level of care and confidentiality. Please read our Privacy Policy for detailed information on how we collect, use, and protect your data.

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Q32: Do you share my information with third parties?

We do not sell or share your personal information with third parties for marketing purposes without your consent. However, we may share necessary data with trusted partners (e.g., courier companies) to fulfill your order.

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📞 Contact & Support

Q33: How do I contact Riwayat Markaz?

You can reach us through:
📧 Email: riwayatmarkaz@gmail.com
📲 WhatsApp: 03704002104
🌐 Website: riwayatmarkaz.pk

Our team is available to assist you with any questions, concerns, or feedback.

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Q34: What are your customer support hours?

Our support team is available:
Monday to Saturday – 9:00 AM to 9:00 PM (PKT)
Sunday – Closed (but you can still leave a message, and we'll get back to you on Monday)

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Q35: How quickly will I receive a response to my inquiry?

We aim to respond to all inquiries within 24 hours during business days. For urgent matters, please contact us via WhatsApp for a faster response.

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Q36: Can I provide feedback or suggestions?

Of course! We value your feedback and are always looking to improve. Please share your thoughts, suggestions, or product requests with us – we would love to hear from you!

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🕌 Our Values & Mission

Q37: What makes Riwayat Markaz different from other brands?

Riwayat Markaz is a faith-driven, mission-based company committed to:

• Sunnah-inspired products – Authentic, traditional, and prophetic nutrition

• 100% organic and natural ingredients – No chemicals, no preservatives

• Integrity & transparency – Honest business dealings with barakah

• Customer trust – We treat every customer with respect and care

• Lifetime Guarantee – We stand behind our products with confidence

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Q38: Is your business based on Islamic principles?

Yes, absolutely. Our business is built on the principles of:

• Amanah (Trust) – We handle your orders and data with care

• Ihsan (Excellence) – We strive for excellence in every aspect

• Sidq (Truthfulness) – We are honest in our dealings

• Barakah (Blessings) – We seek Allah's blessings in our work

The Prophet Muhammad ﷺ said:
"The honest and trustworthy merchant will be with the Prophets, the truthful, and the martyrs."
(Tirmidhi – Hadith 1209)

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Q39: Do you offer any discounts or bulk purchase options?

We occasionally offer seasonal promotions, discounts, and bundle deals. For bulk orders (corporate gifts, events, etc.), please contact us directly – we offer special pricing for large quantities.

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Q40: Can I become a reseller or distributor of Riwayat Markaz products?

We welcome inquiries from interested resellers and distributors. Please contact our team with your details, and we will explore partnership opportunities.

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📋 Quick Reference Summary

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📞 Still Have Questions?

We're here to help! If you didn't find the answer you were looking for, please don't hesitate to reach out:

📧 Email: riwayatmarkaz@gmail.com
📲 WhatsApp: 03704002104
🌐 Website: riwayatmarkaz.pk

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Riwayat Markaz
Bringing the Blessings of Sunnah to Your Home – with Trust, Integrity, and Barakah.