Terms and Conditions

Refund, Replacement & Cancellation Policy – Riwayat Markaz

At Riwayat Markaz, we are committed to delivering authentic, high-quality Sunnah-inspired products right to your doorstep. Your trust and satisfaction are at the heart of everything we do. If there is any issue with your order, please don't hesitate to reach out—our dedicated team is here to assist you promptly and fairly.

📦 Damaged, Spilled, Incorrect or Missing Products

We take great care in packaging your orders to ensure they arrive in perfect condition. However, if your order arrives damaged, broken, spilled, incorrect, or with an item missing, please contact us within 24 hours of delivery.

To help us verify and resolve your claim quickly, please provide clear photos or videos showing:

  • The outer packaging (as received)

  • The shipping label

  • The affected product(s) or missing items

Once we have verified the issue, we will offer an eligible replacement or refund, depending on the circumstances and product availability.

💰 Refunds

Approved refunds will be processed after successful verification of the claim or, where applicable, receipt of the returned product. We aim to complete the verification process as quickly as possible so you are not kept waiting.

💳 Card Payment Refunds

For orders paid via debit card, credit card, Visa, Mastercard, or any other supported card payment method:

  • An 8% payment processing fee will be deducted from the total refundable amount to cover gateway charges.

  • The remaining eligible amount will be refunded through the original payment method or transferred to the customer's provided bank account.

Important Exception:
If the refund is due to an error on our part—such as sending an incorrect product or delivering a verified damaged item—the 8% deduction will not apply, and you will receive a full refund of the eligible amount.

❌ Refund & Replacement Exclusions

A refund or replacement may not be approved under the following circumstances:

  • The product was damaged after delivery due to misuse, improper storage, or mishandling by the customer.

  • Required product contents or packaging items are missing when a return is requested.

  • The claim cannot be reasonably verified due to insufficient or unclear evidence.

  • A damaged, spilled, incorrect, or missing-item claim is reported more than 24 hours after delivery.

🕒 Order Cancellation

If you wish to cancel your order, please contact us as soon as possible and provide your Order ID.

  • Orders can generally be cancelled before dispatch. Once an order has been dispatched, cancellation may no longer be possible, and our standard return or delivery policy will apply.

  • For eligible refunds on cancelled orders originally paid by card, the 8% payment processing fee may be deducted, unless the cancellation is due to a delay or error caused by Riwayat Markaz.

📞 Contact Us

For all refund, replacement, or cancellation requests, please reach out to our Riwayat Markaz customer support team through the contact details available on our website. We are here to listen, assist, and ensure your experience with us is nothing short of excellent.

Riwayat Markaz – Bringing the Blessings of Sunnah to Your Home, with Trust and Integrity.