Lifetime Return & Refund Guarantee

🛡️ Lifetime Return, Refund & Exchange Policy – Riwayat Markaz

Built on Quality – Protected by Principles

At Riwayat Markaz, we proudly stand behind every product we sell. Our items are crafted using 100% natural, organic, and Sunnah-inspired ingredients—free from chemicals, preservatives, and synthetic additives. Because of this trust in our quality, we offer our customers something truly rare in the industry:

✅ A Lifetime Return, Refund & Exchange Guarantee

But with this confidence comes the need to protect our business from misuse, fraud, and unethical practices. Below is our strict but fair policy that ensures our genuine customers are always supported, and Riwayat Markaz is always protected.

✅ What We Offer

🕒 Lifetime Validity
You may request a return, refund, or exchange at any time after your purchase—no expiry date.

💰 Full Product Price Refund
If your request is approved, we'll refund 100% of the product price (excluding courier/shipping charges).

🤝 No Hesitation for Genuine Claims
If your concern is real and your request is valid, we will never delay your refund or return. We stand by the quality of our Sunnah-inspired products.

🔒 Return & Refund Eligibility – Conditions

To maintain fairness and prevent misuse, the following conditions apply:

1. Proof of Purchase is Mandatory
You must provide a valid Order ID or invoice for any return, refund, or exchange request.

2. Customer is Responsible for Return Shipping

  • You are responsible for return shipping charges.

  • A valid tracking number and proof of delivery is required.

  • Parcels without tracking or proof of delivery will not be accepted.

3. Product Inspection

  • Returned items must be in their original and unopened condition (unless the product itself was defective or damaged upon arrival).

  • Products found to be used, damaged, spoiled, or substituted will be rejected.

4. Verification Before Approval
We may ask for:

  • Photo or video evidence of the issue

  • Product batch number

  • A detailed explanation of the concern

5. Anti-Fraud Measures
If a customer is found:

  • Making repetitive, baseless claims

  • Submitting forged information

  • Returning altered, substituted, or counterfeit products

They will be:

  • Permanently blacklisted from future purchases

  • May face legal action under Pakistani anti-fraud laws

⚠️ Important Disclaimer – Natural Products & Results

Our products are made with pure, natural, and organic ingredients in the spirit of Sunnah. We do not use steroids, chemical agents, or artificial enhancers. Because of this:

⚠️ Results may vary from person to person depending on individual health, diet, lifestyle, and consistency of use.

Refunds will not be approved for:

  • "It didn't work for me"

  • "No instant results"

  • "Taste, colour, or texture was different from what I expected"

We believe in honest wellness and natural healing, not unrealistic guarantees.

🚫 Non-Returnable Items (Even Under Lifetime Guarantee)

For hygiene, safety, and religious reasons, the following products are non-returnable:

  • Abe Zam Zam (sacred water – cannot be returned once opened)

  • Dates (Ajwa, Mabroom, etc. – perishable food items)

  • Opened food items or supplements (Talbina, Ashwagandha, etc.)

  • Used skincare or herbal treatments

  • Expired or visibly spoiled products

  • Custom bundles or discounted kits (sold at special rates)

⏱️ Refund Processing Time

Once your return is received and approved:

  • Refunds are processed within 7–14 business days

  • Refunds are issued via the original payment method or bank transfer

📦 How to Initiate a Return or Exchange

Please contact our Riwayat Markaz Customer Support Team:

📧 Email: riwayatmarkaz@gmail.com
📲 WhatsApp: 03704002104
🌐 Website: riwayatmarkaz.pk

Provide the following details:

  • Your Full Name & Order ID

  • Reason for return/exchange

  • Photos or video (if requested)

Our team will guide you through the rest of the process with care and transparency.

🇵🇰 Our Commitment to Pakistan, Our Principles, and You

At Riwayat Markaz, we are more than a business—we are a faith-driven, mission-based company proudly rooted in Pakistan.

We are committed to:

  • Uplifting health through natural, halal, and honest products

  • Operating with complete integrity and customer transparency

  • Upholding the Sunnah and Islamic values in every business dealing

We are proud to offer a Lifetime Refund & Exchange Policy—backed by trust, not marketing tricks.

🕌 Our Business is Based on Islamic Principles

We strongly believe that barakah (blessing) comes from truth, honesty, and justice in business.

Prophet Muhammad  said:
"The honest and trustworthy merchant will be with the Prophets, the truthful, and the martyrs."
(Tirmidhi – Hadith 1209)

The Qur'an says:
"Give full measure and weight in justice and do not make people deficient in their things."
(Surah Hud – 11:85)

At Riwayat Markaz, we strive to be among those businesses that are not just successful in this world, but also rewarded in the hereafter. Every policy we make, every product we create, and every customer we serve is handled with amanah (trust) and ihsan (excellence).

We don't just claim to be different—we prove it through our ethics, transparency, and service.